We want to sort out any issues with our products as quickly as possible. Please send your order number, product's name, description of the issue and your name to [email protected]
In order to ensure speedy delivery our warehouse team will have already started processing your order once it is placed. This means we will be unable to cancel orders.
Yes,once your package ships we will send an email with a link to track your order.
Yes, Urban Beach is an online retailer so you can only order online.
Our store accepts these payment methods:
American Express, Discover, MasterCard, Visa and PayPal
PayPal: (US and UK)
The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.
We cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
Our service has built-in measures, including sophisticated encryption and authentication tools, to protect the security of potentially sensitive information, such as your name, address and your credit or debit card details are protected by our industry-standard encryption systems.
Once you have completed your order you will receive an order number and a summary containing the details of your order and an order number. A confirmation email will be sent to you confirming this information. Once your package ships we will send an email with a link to track your order.
In order to ensure speedy delivery our warehouse team will have already started processing your order once it is placed. This means we will be unable to change orders.
We offer free UK delivery on all orders over £20 within the UK mainland. For deliveries to Isles, Scottish Highlands, Channels Islands, Northern Ireland, ROI, BFPO please email us for options and prices.
For deliveries outside of the UK please email us for details.
Our expected deliveries are 2-5 working days for free UK delivery and 1-2 working days for Express UK delivery. Please contact us for details concerning international delivery and delivery to Isles, Scottish Highlands, Channels Islands, Northern Ireland, ROI and BFPO.
Yes, please contact us for more details.
Please contact us regarding international delivery.